wrenches in a toolbox

Currently, we are only able to serve those customers residing in the United States and Canada through the process outlined below.  However, we are looking to expand this effort to other countries in the future. If you reside in a country outside of the US or Canada, we would still be happy to assist you.  Please contact your local GEARWRENCH® Supplier or contact our Customer Service team directly for live customer support 1-877-626-3433 Monday – Friday 9am – 5pm ET.

NOTICE:  GEARWRENCH is currently upgrading to a state-of-the-art Warehouse Management System to serve you better.  This has resulted in temporary shipping delays that we expect to improve significantly over the next few weeks as the new system is optimized.  We appreciate your patience as we work to enhance our service levels. 

How the Warranty Process Works
Step 1

Fill out the form below with all the required details and click the SUBMIT button. Fields marked with an asterisk (*) are required.

Step 2

If your claim is approved, we'll ship out the new product generally within 3 business days for in stock hand tools.

Step 3

Receive your tool and get back to work!

Product Information
Can't find your item in the list above? Please contact our live support staff at 1-877-626-3433 Monday-Friday 9am-5pm ET.
Choose File
Attach an image of the damaged tool (please limit size to 5 MB)
If you purchased on Amazon, please go to “Returns and Orders” and “View Order Details” for the name of the seller that sold you the product. If you’re having trouble locating this information, please contact our live support staff at 1-877-626-3433 Monday-Friday 9am-5pm ET. 
Choose File
For Amazon purchases, this is a required field. Please go to "Returns and Orders" and "View Order Details" for the name of the seller that sold you the product. Please upload this screenshot. If you're having trouble locating this information, please contact our live support staff at 877-626-3433 Monday - Friday 9am-5pm ET.
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Personal Information
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